Bicom Systems- 2 CRMsOdoo and BlueCRM, each with its own integration strategy
- Bothstructured and unstructured data, moved reliably
- AI-readya foundation for transcription, sentiment and lead scoring
The challenge
Clients increasingly manage customer interactions in CRM software. Bicom wanted seamless integration between telephony and those platforms, but Odoo, a modular ERP, and BlueCRM, a specialized customer-management tool, each needed a different strategy.
What we built
A flexible, API-driven middleware layer that moves both structured and unstructured data reliably between telephony systems and CRM backends, engineered for scalability, error handling and monitoring across distributed environments.
The outcome
Out-of-the-box CRM connectivity that shortened onboarding, reached new markets, and laid the foundation for AI-powered features: real-time transcription, sentiment analysis and predictive lead scoring.
Stack
- VoIP & Unified Communications
- Odoo
- BlueCRM
- API middleware
- Monitoring